Beware of cleverly worded bogus apple technical support answers, although in this case they sent German to me in England (rem I'm English fools .co.uk is usually a give away) they state that your technical support calls has been cancelled, and invite you to click on the link to verify the query.  With a bogus like to Apple support.  If you haven't requested technical support for anything it bogus, and likely to infect your machine.

While your here please check out my other mac support and other blog topics.

fixed1t